Questions
The short answers. If yours is not here, write to us and we will answer it properly.
What is in each set?
The Full Spread is six pieces: a Large, a Wet Blok, a Medium, a Small, an Extra Small and the Laundry Roll.
The Starter Spread is three: a Small, an Extra Small and the Laundry Roll. Both come in Butter Yellow and Forest Green.
Which set should I get?
The Starter Spread suits a weekend, a carry-on, or one person packing light. The Full Spread is built for checked luggage, longer trips, and anyone who packs for more than themselves.
If you are between the two, take the three-question quiz on the Choose your spread page — it asks how you travel and points at one.
What are they made of?
Recycled RPET fabric with breathable mesh panels across the top.
Why is the top see-through?
So you can find something without unpacking to look for it. The mesh panel lets you read the contents of a Blok at a glance, which is the whole point of the system — your suitcase stops being a lucky dip.
How does the compression work?
A second zip runs around each Blok. Pack it, close the main zip, then pull the compression zip and the whole thing draws down. The structured base holds its shape rather than collapsing, so what you gain is space rather than a crumpled bundle.
What is the Wet Blok for?
It carries a separate lined layer, so swimwear, a damp towel or anything still wet from the morning stays on its own side and away from everything else in the case.
Do the labels move between Bloks?
Yes. The icon patches are swappable, so tops stay tops from one trip to the next. Two blanks are included so you can write your own.
Where do you ship, and how long does it take?
45 countries: the United Kingdom, all 27 EU member states, 14 markets across Asia, the United States, Canada and Australia. Everything is tracked, and most orders arrive within about five working days of dispatch.
Your exact shipping cost is shown before payment at checkout.
Will I have to pay anything when it arrives?
No. We collect duties and import taxes up front and they are included in your shipping, so there is nothing to settle with the courier on the doorstep and nothing held at customs waiting for a payment.
How do I track my order?
You get a tracking number by email the moment your parcel is collected, and you can follow it the whole way. If tracking stops updating for more than a few days, email us and we will chase the carrier for you.
Can I return my ButterBloks?
Yes. If you change your mind, email help@butterblok.co within 14 days after delivery, then send your items back within a further 14 days. You pay return postage for change-of-mind returns. You can unpack and reasonably inspect your items; deductions may apply if additional handling reduces their value. See our returns policy for full details.
Can I change my set or colour?
Changed your mind about your set or colour? Email help@butterblok.co as soon as possible with your order number and the change you'd like to make. We can update your order if it hasn't entered processing, subject to availability.
Orders are usually dispatched within 24–48 hours, but processing may begin sooner, so changes aren't guaranteed during that window. Once your order has entered processing, we can no longer change its set or colour. After delivery, you can return it under our returns policy and place a new order for your preferred option. Your cancellation rights are unaffected.
How do I clean my ButterBloks?
Wipe clean with a damp cloth or gently hand wash, then leave open to air dry completely. Do not machine wash, tumble dry or bleach. Empty and dry the Wet Blok and Laundry Roll after use, and always follow the product's care label.
What if my order arrives damaged or incorrect?
Email help@butterblok.co with your order number and details of the issue. Include photographs if you can. We'll help put it right and cover reasonable return postage where a return is required.
Still stuck? Email us at help@butterblok.co
